Legal

Privacy Policy

This Privacy Policy explains how Forest View Carpentry Ltd collects, uses, stores and protects personal information submitted through this website.

Last updated: 22 July 2026

1. Who we are

Forest View Carpentry Ltd is the data controller responsible for personal information submitted through this website.

Forest View Carpentry Ltd
Company number 17315462
78 Batchelor Way
Downton
Salisbury
SP5 3FN
England

Email: info@forestviewcarpentry.com

2. Information we collect

Depending on how you contact us and the choices you make, the information we collect may include:

  • your name;
  • your email address;
  • your telephone number;
  • your project postcode or location;
  • the project type;
  • your anticipated start date;
  • your approximate timescale;
  • the project scope;
  • your project description;
  • links to plans, photographs or project documents;
  • plans, drawings or photographs uploaded through the quote form;
  • correspondence relating to your enquiry;
  • your IP address and basic technical or security information.

Please avoid submitting information that is not necessary for your project enquiry.

3. How information is collected

We may collect information:

  • when you submit the Request a Quote form;
  • when you upload plans, photographs or drawings;
  • when you contact Forest View Carpentry by email or telephone;
  • through essential website security functions.

4. Why we use information

We use the information to:

  • respond to enquiries;
  • understand the proposed work;
  • assess whether Forest View Carpentry can assist;
  • discuss project requirements;
  • prepare or discuss a quotation;
  • arrange follow-up communication;
  • handle uploaded project information;
  • protect the website against spam, fraud and misuse;
  • maintain website security;
  • comply with applicable legal obligations.

5. Lawful bases

The lawful bases we rely on may include:

  • Steps before entering into a contract — where you ask Forest View Carpentry to assess work, discuss a project or prepare a quotation.
  • Legitimate interests — for responding to genuine business enquiries, managing the website, preventing spam, maintaining security and administering the business.
  • Legal obligation — where information must be retained or disclosed to comply with applicable law.

The acknowledgement checkbox on the quote form confirms that you have seen and understood this privacy information; it is not consent to all processing. The principal basis for responding to a requested quotation is your request for pre-contractual steps.

6. Data retention

Website enquiry information and files uploaded through the website are normally retained for up to 30 days.

Information may be retained for longer where an enquiry develops into an active quotation, project or customer relationship, where correspondence remains ongoing, or where retention is reasonably necessary to establish, exercise or defend legal rights or comply with a legal obligation.

  • the 30-day period applies to ordinary website enquiries and uploads;
  • accepted quotations, customer records, invoices and project records may be retained separately for legitimate business, contractual, tax or legal purposes;
  • our email-delivery provider may apply its own documented retention periods;
  • data will not be retained indefinitely without a reason.

7. Website hosting

This website is privately hosted and technically managed by Ascent Agency Ltd using OVH-hosted datacentre infrastructure located in the UK.

  • Ascent Agency Ltd provides website hosting, maintenance and technical support;
  • Ascent Agency Ltd may have limited access to website information where necessary to provide those services;
  • OVH provides the underlying hosting infrastructure;
  • these providers act as processors or technical service providers where they process personal information on behalf of Forest View Carpentry Ltd;
  • reasonable access controls and security measures are used.

8. Email delivery (Mailgun)

Forest View Carpentry uses Mailgun, provided as part of Sinch Email, to deliver emails generated by the website enquiry form. Mailgun may process:

  • sender and recipient names;
  • sender and recipient email addresses;
  • email subject lines;
  • enquiry content included in an email;
  • message identifiers;
  • timestamps;
  • delivery status;
  • bounce and failure information;
  • technical email-delivery metadata.
  • Mailgun acts as an email-delivery processor;
  • Mailgun should be configured using its EU processing region when the integration is completed;
  • message data is processed according to the selected Mailgun region;
  • limited account information, subprocessors or support operations may involve processing outside the UK;
  • Mailgun and Sinch provide data-processing terms and transfer safeguards;
  • information is not shared with Mailgun for advertising purposes.

9. Who information may be shared with

Personal information may be shared where necessary with:

  • Ascent Agency Ltd for hosting, maintenance and technical support;
  • OVH as the underlying hosting infrastructure provider;
  • Mailgun or Sinch Email for enquiry-email delivery;
  • professional advisers such as accountants, insurers or legal advisers where necessary;
  • contractors or project partners where necessary and appropriate for the requested work;
  • public authorities or regulators where disclosure is legally required.

Forest View Carpentry Ltd does not sell personal information. Not every enquiry is shared with contractors or third parties — information is only shared where it is necessary and appropriate.

10. International processing

Mailgun, Sinch or their approved subprocessors may process some information outside the UK. Where restricted international transfers occur, Forest View Carpentry Ltd relies on appropriate contractual, adequacy or recognised transfer safeguards where required.

11. Security

We use reasonable technical and organisational safeguards, including as appropriate:

  • restricted administrative access;
  • HTTPS encryption in transit;
  • controlled hosting access;
  • protected form processing;
  • validation of uploaded files;
  • limited retention of website submissions;
  • secure email-delivery services;
  • software maintenance and security monitoring.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Your rights

Depending on the circumstances, you may have the right to:

  • request access to your personal information;
  • request correction;
  • request deletion;
  • request restriction of processing;
  • object to processing;
  • request data portability where applicable;
  • withdraw consent;
  • complain to the Information Commissioner’s Office (ICO).

To exercise a data-protection right or ask a privacy question, email info@forestviewcarpentry.com. We may need to verify your identity before fulfilling a request.

13. Third-party links

This website may link to external websites. Forest View Carpentry Ltd is not responsible for the privacy practices of those websites.

14. Changes to this policy

We may update this policy when our services, processors or legal requirements change. The latest version will always appear on this page.